Delete your account

Applies to Hosanna (com.startnode.hosanna)

You can delete your Hosanna account whenever you want, without giving a reason. The account and everything in it are deleted. This is permanent and cannot be undone.

From the app

1. Open Hosanna and go to Account.
2. Scroll to Delete account.
3. Confirm. We ask once more because this cannot be undone.

Deletion is immediate: after confirmation, the account and its content are removed from our servers.

If you no longer have the app

Email hello@startnode.com from the same address used for the account, with the subject “Delete my account”.

If you write from a different address, we must verify your identity first. Requests are processed within 30 days, usually much sooner.

What is deleted

• Your profile: email, name, picture and preferences.
• Your prayers and list of people you pray for.
• Your favourites and amens.
• Your streak, opening history, and study and devotional progress.
• Your devices' notification tokens.
• Your sign-in credentials and active sessions.

Chat conversations are stored only on your phone, not on our servers. Account deletion does not touch them; uninstalling the app removes them.

What is retained, and why

• Purchase records. If you paid for Premium, we retain the transaction record for the period required by accounting and tax rules. It contains no card details.
• Technical server logs. Kept briefly for security, then deleted automatically.
• Anonymised data. Aggregate usage statistics that cannot identify you and cannot be reversed.

Your subscription is separate

Do you need to delete it?

If the issue is notifications, turn them off in your phone settings. For anything else, write to hello@startnode.com and we may be able to help.

This translation is provided for convenience. If it differs from the Spanish version, the Spanish version prevails.